Official Documents
At ze96, your privacy is more than a formality — it is a genuine commitment we stand by. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data as a member of the ze96 betting platform in Malaysia.
Our Commitment
Six core principles underpinning ze96's Privacy Policy to keep your data safe at all times.
All data transmitted between your device and our servers ze96 is protected by industry-standard 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia. No third party can intercept your communications.
Ze96 has never and will never sell, rent or trade members' personal data to any third party for commercial marketing purposes. Your data is used solely to enhance your experience on the platform ze96.
As a member ze96, you have full rights to access, correct, download, or request deletion of your personal data at any time. Requests are straightforward to submit and are processed within 30 business days.
Member personal data ze96 is stored on servers protected by multi-layered firewalls, strict access controls, and a 24/7 monitoring system. Passwords are stored in an irreversible hashed format.
Privacy Policy ze96 is designed in compliance with the Malaysia Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews to ensure our practices remain aligned with current legislation.
You may opt out of receiving any marketing communications from ze96 at any time through your account settings or by contacting our support team. Your request will be processed within 48 hours.
Your Rights
Under ze96's Privacy Policy and Malaysia's PDPA, you have the following rights regarding your personal data.
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data held in our records.
You may request the deletion of your personal data, subject to applicable legal record-keeping requirements.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You may request that your data be provided to you in a machine-readable format for personal use.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
ze96 ("we", "platform", "ze96.net") is fully committed to protecting the privacy and personal data of every member who uses our online sports betting and casino platform. This Privacy Policy is the official document outlining our practices regarding the collection, use, storage, protection and disclosure of your personal data.
This document is drafted in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards. By registering and using the platform ze96, you agree to the data processing practices described in this Privacy Policy.
This Privacy Policy applies to all information collected through ze96.net, our mobile application (if applicable), email communications and your interactions with our customer support team ze96. Please read this document carefully and contact us if you have any questions.
Quick Summary: ze96 collects your data for the purposes of managing accounts, processing financial transactions, ensuring platform security, and delivering a better experience. We do not sell your data to any third party for marketing purposes.
ze96 only collects personal data that is necessary for specified, legitimate purposes. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Mandatory |
| Contact Information | Email address, phone number, mailing address | Mandatory |
| Financial Information | Bank account number, bank name, e-wallet details (Touch 'n Go, GrabPay, DuitNow) | Mandatory |
| Usage Data | Betting history, games played, login times, account balance | Automatic |
| Technical Data | IP address, browser type, operating system, screen resolution | Automatic |
| Communications Data | Live chat conversation records, support emails, feedback | Related |
| KYC Documents | MyKad copy, bank statements, utility bills (for verification purposes) | When required |
We do not collect sensitive data categories such as medical information, religious beliefs, or political views unless required by applicable law.
ze96 collects your personal data through the following methods:
When you visit and use the platform ze96, our systems automatically record certain technical information, including your IP address, browser type and version, pages visited, session time and duration, and any technical errors encountered. This data is used solely to maintain platform performance and security.
In certain cases, ze96 may receive information about you from authorised third parties, such as identity verification service providers, financial fraud prevention bodies, or payment service providers registered in Malaysia, strictly for verification and security purposes.
ze96 processes your personal data for the following lawful and transparent purposes:
Legal Basis: Your data is processed on the basis of contractual necessity (to operate ze96 services), legitimate interests (for security and fraud prevention), legal compliance (PDPA, AMLA) and your consent (for marketing communications).
ze96 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. However, in limited and controlled circumstances, we may share your data with the following parties:
We work with a select group of trusted third-party service providers to help us operate the ze96 platform, including payment service providers, identity verification providers, and technology infrastructure providers. All third parties are bound by strict confidentiality agreements and are only permitted to process your data in accordance with specific instructions from ze96.
Ze96 may be required to disclose your personal data to government authorities, law enforcement agencies or relevant regulatory bodies when mandated by Malaysian law, court order or valid legal process. In all such cases, ze96 will only disclose the minimum data necessary.
In the event of a merger, acquisition or sale of business assets ze96, member personal data may be transferred as part of those assets. You will be notified in advance via a clear notice on the ze96 platform before any such transfer takes place.
ze96 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
Your Responsibilities: While ze96 takes all reasonable steps to protect your data, security also depends on your own actions. Make sure you use a strong password, do not share your login credentials, and log out of your ze96 account when using public devices.
ze96 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for the period required under applicable Malaysian law, whichever is longer.
| Data Type | Retention Period | Basis |
|---|---|---|
| Active account information | Throughout the active account period | Operational requirements |
| Financial transaction records | 7 years after the transaction | AMLA legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support communication logs | 3 years | Dispute resolution |
| Usage data & technical logs | 13 months | Performance & security analysis |
| Data after account closure | Minimum 5 years | Legal requirements |
Once the retention period expires, your personal data will be securely deleted or anonymised such that it can no longer be linked to you.
Platform ze96 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the platform ze96. By continuing to use the ze96 platform, you consent to the use of cookies as described here.
Platform ze96 is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
Should we discover that personal data of an underage individual has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account. If you believe your child or any underage individual has registered an account ze96, please contact us immediately at support@ze96.net and we will respond within 24 hours.
Parents and guardians are encouraged to use parental control software and monitor their children's online activity to prevent unauthorised access to betting platforms such as ze96.
ze96 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or service improvements. All amendments will be published on this page with a clearly indicated update date.
For material and significant amendments, ze96 will notify all active members via their registered email or in-account notice at least 14 days before any changes take effect. Continued use of the platform ze96 after notice is given will be considered your acceptance of the amended Privacy Policy.
Our Recommendation: Please review this ze96 Privacy Policy page periodically — at least once every three months — to stay up to date on how we manage your personal data.
If you have any questions, concerns or complaints regarding this Privacy Policy ze96 this, or wish to exercise any of your privacy rights, please contact us through the following channels:
All requests related to data privacy rights will be processed and responded to within 30 business days from the date of receipt. For more complex requests, we may require additional information to verify your identity before processing the request.
You may also refer to the Frequently Asked Questions (FAQ) us for quick answers to general questions about your ze96 account privacy and security. For more information about your rights, please also read Terms & Conditions and the Responsible Gaming us.